Troubleshoot Audio & Video Issues

If you’re encountering audio or video issues while attempting to watch a course on a browser, this article includes several ways to troubleshoot and resolve these problems. Our Support Team also refers to the troubleshooting steps in this article when responding to inquiries regarding playback issues.

Additional resources:

Learn more about ENROLKART’s system requirements.

Please note that a broadband connection with a minimum speed of 5Mbit or 800kbps is recommended speed to watch an ENROLKART course video on your device.

Causing the issue

To determine if your device, settings, or Internet connection may be causing the problem, follow these steps:

Check your network configuration using our system checker and follow the recommended troubleshooting steps.

Try watching another lesson or class (if you are only registered for one class, you can use the class preview feature).

If you can watch other lessons without a problem, it may indicate that there is a technical problem with the original video. Contact support so our team can investigate further and report the issue.

If you are having trouble reading with other lessons, try the troubleshooting steps below.